FAQ

The Most Frequently Asked Questions @Box Mix

What if I need to modify my order?

Changed your mind about your selection? No problem let us know within 24 hours of ordering and we will amend it for you.

Can I Custom Build A Pick'n'Mix Box?

Obviously! That’s what were here for! We have the largest choice of pick n mix options along with a wide range of box sizes to fill! Make your favourite pick n mix online now!

Where Can I Find The Ingredients?

We have a full menu with all our products on including there ingredients. 

How do I place an order?

You can choose a custom bag of Pick’n’Mix sweets, please choose your favourite varieties from the range available and add them to your box. If you want to double up on some of your favourites just add 2! Pick’n’Mix bags are also available in 500g or 1kg bags. Also available are individual bags of single product sweets and chocolate.

What if I need to change my shipping address?

You can change the shipping address within 24 hours of ordering most orders will fit through a letter box.

My Box Mix has not yet arrived?

Aww man! Have you left enough time from the expected delivery? If you have then drop us a message or live chat and we will get this chased up straight away for you.

How Will My Pick n Mix Arrive?

Your sweets will arrive in a sealed plastic pouch which you can reseal. Furthermore all boxes will arrive wrapped protectively to ensure they are kept fresh. Remember to share your pictures on social media for the chance to win discounts and prizes.

How long is delivery?

We have a few delivery options at checkout so it will depend which option was selected. Our standard FREE delivery will be with Royal Mail 48 hour service. Other delivery options include 1st Class and DPD tracked.

Do you ship internationally?

We sure do! Our treats can be delivered throughout Europe and the world. Please note that delivery will be slightly longer but well worth the wait!

Can I get same day delivery?

Wouldn’t that be great! But unfortunately at the moment we are unable to offer our tasty treats on the same day!

How can I pay for my order?

We accept a wide range of payment options including all credit and debit cards paypal, apple pay, If you want to pay in another way let us know and we will look to get it added.

Can I start a subscription?

You sure can! Our monthly themed subscription is super popular a box full of themed treats delivered once a month directly to your door.

Can I cancel my subscription?

Of course you can! We don’t know why you would want to but sometimes its just that way… You can amend or cancel your subscription in your account tab. But before you go please contact us to see if we can change your mind!

When will my subscription arrive?

All subscription pick n mix boxes are shipped on or around the 15th of every month and sent via Royal Mail 48 hour delivery.

I think my order is wrong?

If you think you have received the wrong order we are sorry! Reach out to us with your order number and we will get it resolved straight away for you.

There is a problem with my Box Mix

It’s very rare to have a problem with our Box Mixes but if you have noticed something not quite right let us know and we will resolve any issues for you.

I don't like the sweets included...

Sometimes we don’t like all the sweets in a pick n mix just the way the cookie crumbles! If you chose our build your own box then make a note of the ones you didn’t like and don’t have them in your next box. 

Was it a themed box? 

If you received a themed box and didn’t like ANY of the sweets included in that month were really sorry! We hate for people to be disappointed so drop us a message and let us know your order number so we can look into a replacement for you.

Still have a question?

Please contact us for more information.

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